ElderFIT Frequently Asked Questions (FAQ)

We have compiled a list of frequently asked questions to help you find the answers you need quickly. Please review the questions and answers in the section below.

If you do not find the answer to your question, feel free to reach out to us via email using our contact form or the chat function on the bottom left of the page. We are here to help and will get back to you as soon as possible.

For Our Seniors?

How do I sign up to find a trainer and schedule my first training session?
That’s the easy part. Fill out your ElderFIT profile and then let the app search for the closest trainers to you. You then pick the trainer who you like the most based on their experience, proximity to you, and your budget.
Is ElderFIT a physical therapy service?
ElderFIT does not provide physical therapy services and is not considered to be part of an activity related to providing healthcare services. ElderFIT connects customers with certified personal trainers for the purposes of getting into and staying in shape, to improve strength, mobility, and balance that help promote greater levels of physical wellness.
Do I need a medical release form?
You need a medical release form from your physician’s office if you are managing a disease or injury for which you recently received medical treatment (e.g., broken hip after a fall). ElderFIT recommends that you talk to your physician about whether you need a medical release form. If you do need a form, then you must present it to your trainer upon the first evaluation training session. If you indicate during sign up that you do not need a medical release form, then you are indicating that you are able to perform a minimum level of fitness as determined by the trainer during an initial fitness evaluation. Finally, if you decide to proceed with working out without a medical release form and you are managing some long-term health conditions, it is up to the discretion of the trainer whether to work with you without a medical release form.
What if I need to talk to my personal trainer?
The ElderFIT app allows you to communicate with your trainer using the messaging part of the app, which will send text message notifications to you. If you need to speak to your trainer over the phone, then you will need to schedule a time to do so and let the trainer call you. Under no circumstances should you continue to communicate with the trainer and schedule training sessions outside of the ElderFIT app as that violates our marketplace contract.
How and when do I pay for my training session?
When you fill out your ElderFIT profile and set up a training session on our scheduling app, you will be asked to enter your credit card information. ElderFIT will charge you for the agreed-upon training amount, which includes the trainer cost, the ElderFIT platform fee, and a driving allowance for the trainer. The charge will only happen when the training session is successfully completed by the trainer.
Will I get charged if my personal trainer missed our training session?
There is a 24-hour delay after the scheduled training session. If the trainer fails to show up, please contact ElderFIT and we will ensure you are not charged. You only get charged when your trainer completes a training session and then indicates the completion of the training in the app. If that happens without your permission, then simply notify the ElderFIT team and we will investigate and reverse any incorrectly billed charges to your credit card.
What are your refund policies?
ElderFIT will refund your charges if you are accidentally charged for a training session without actually receiving the associated training, and for a training session that is in some way incomplete (time spent with trainer is less than 80% of the booked session time) or the trainer provides incomplete or incorrect training guidance during your workout session. Simply contact the ElderFIT team and explain the circumstances to see how much of a refund you qualify for.
What if I want to invite a friend to train with me? Will I receive a discount?
ElderFIT offers a 20% discount when you invite a second person to join your training session with one of the ElderFIT trainers. That discount is calculated after you add a second person to your upcoming training session. It’s an easy process, but if you need help, contact the ElderFIT team and we can step you through the process.
Do you offer discounts if I purchase a block of hours with a trainer?
As of now, ElderFIT does not offer bulk orders with associated discounts. We are looking at ways to offer them in the near future, so as we continue to refine our matching engine, we hope to have that feature available. When we do, we promise to let you know!
Can working out help people with Parkinson’s Disease?
According to The Parkinson’s Foundation, strength training brings many benefits to people with Parkinson’s including but not limited to better balance and coordination, slowing the progression of Bradykinesia (slowness of movement), better mood, and overall quality of life improvements.

For Our Trainers

How do I sign up to become a trainer for ElderFIT?
If you are ready to make some of the best money in the fitness industry while helping seniors with their health and fitness goals, you’ve come to the right place! To join the ElderFIT team of personal trainers, just click on the For Trainer button on the top right corner and then Get Started. The app will step you through the registration process.
How much do I get paid to train seniors?
How much you get paid for each training depends on how much you enter into your compensation screen on the trainer sign-up in the ElderFIT app. ElderFIT recommends a rate that is consistent with the years of experience each trainer has and estimated average trainer payment rates with a given geographic market. If you choose a rate higher than ElderFIT’s recommended rate, you may see fewer customers picking you relative to the rates of other trainers.
When and how do I get paid?
You get paid once you complete a training session with a customer and you enter it as completed in the ElderFIT app. The payment process is automated, which is why you are required to add your bank account information to Stripe, which ElderFIT uses to pay its independent contractor trainers. When you are paid, you will see the agreed-upon per training session amount, plus any applicable driver/mileage fee, posted to your bank account. The timing of the payment could take up to 1-2 business days with your first few training sessions, but after that it could be posted as soon as the training session is entered as completed within the app.
How do ElderFIT customers find me?
As customers come to ElderFIT, they will find trainers who are considered to be in close proximity to them (for example, 0-10 miles). The senior will decide on which trainer they want based on their experience, their professional bio, and the rate the trainer charges. Many seniors are on a fixed income, so it’s important for trainers to put down a competitive session training rate in order to secure more ElderFIT customers. All trainers and their profiles and rates will be shown to customers, with no preference given to any trainer.
Do I need to share my schedule of availability with ElderFIT?
Yes, you will need to let customers know your schedule of availability by filling out the ElderFIT trainer profile, which includes indicating your availability for all 7 days of the week, and enter the times you are free to accept a new customer. It’s important that you keep your schedule updated weekly so that ElderFIT customers have your latest availability and you don’t miss out on new training opportunities.
How do customers schedule training sessions with me?
An ElderFIT customer will use the app’s calendar scheduling feature and if you have an opening, the customer will request a session with you. You will be notified immediately and are encouraged to accept or decline within 2 hours. If you want to schedule the customer at a different time, then use the app’s chat feature to let the customer know what time works better and settle on an acceptable day/time.
Do I need a current personal trainer certificate?
Yes, you need to be a certified personal trainer and your certification has to be from a recognized education / certification program. The certification must be current and kept current the entire time you work with ElderFIT customers. You will be asked to fill in your certification information during the sign-up process.
Do I need reliable transportation to meet with and train seniors?
You need a valid driver's license and reliable transportation to be able to travel to where ElderFIT customers live or prefer to train. The transportation can be your own personal vehicle, public transportation, or other means at your disposal.
Will I be reimbursed for transportation costs to and from customers?
If you are driving your own vehicle to a customer, then you are eligible to receive a mileage reimbursement that is determined by the distance you have to drive from your home to the customer’s requested place of training, which may be a personal residence, a 3rd party gym, or a room in a community center.
Why do I need my own personal trainer insurance?
As an independent contractor providing personal training to a customer, you are required to have professional liability insurance. ElderFIT requires that trainers have insurance that covers a minimum of $1 million per incident. You will be asked to provide proof of insurance and the plan coverage upon signing up to become a personal trainer with ElderFIT, with proof of maintaining said coverage when the policy is due for its annual renewal.
What happens if I train more than one customer during a single training session?
You will receive a percentage of the incremental charge for the additional customer. ElderFIT offers a discount for plus-1 training sessions so that some savings is passed to the customer. That said, ElderFIT knows it takes more effort to help more customers, especially when planning the session, so we will ensure your per session fee reflects the incremental work.
What if I need to cancel or reschedule a training session with a customer?
That’s not a problem. You can use the ElderFIT app to cancel and communicate with the customer about rescheduling to a different time.
What happens if a customer cancels on me?
The customer can cancel a session for free up to 24 hours in advance of the scheduled training session. But if it happens later than that, the customer will be charged 50% of the agreed upon amount, which you will receive as an inconvenience fee. If the cancellation happens within an hour of the scheduled training, or you show up and the customer does not, then the customer will be charged 100% of the session and you will be paid 100% of the agreed-upon fee.
Will I be an employee or a subcontractor for ElderFIT?
All ElderFIT trainers will be treated as independent contractors, or subcontractors, for purposes of taxation and other administrative obligations. As a subcontractor, you are in charge of your schedule, and you will work directly with ElderFIT customers. ElderFIT will act as a logistics intermediary to help you find seniors who need fitness training, as well as help with communication, scheduling, and payment. ElderFIT trainers are responsible to track their own income earned through ElderFIT and pay the appropriate Federal and State taxes based on their location.